REFUND POLICY

This Refund Policy establishes unified and fair return and refund standards for all gaming glasses, blue light eyewear and digital eye protection frames. It safeguards the legitimate rights and interests of global customers and standardizes after-sales procedures for cross-border eyewear transactions.

All global orders enjoy a 60-day valid return period calculated from the package receiving date. All formal return applications must be submitted within this time limit to obtain official inspection and refund qualifications.

Returned glasses must remain unworn, intact, free from artificial scratches, lens abrasion, frame bending or contamination. All original packaging, glasses cases, cleaning cloths, accessories and instruction manuals must be fully preserved. Eyewear damaged by improper daily use or personal adjustment cannot be accepted for returns.

We support full refunds, partial refunds or equivalent product replacements for quality problems caused by production and logistics processes, including lens defects, frame fracture, missing accessories, package extrusion damage and incorrect style delivery during transportation.

Customers applying for refunds due to quality defects need to provide clear photos or videos proving product abnormalities. Our professional after-sales team will conduct objective evaluation and put forward targeted solutions according to actual situations.

After returned goods arrive at our designated warehouse and pass comprehensive official inspection, all refund review and capital issuance procedures will be completed within 5 to 10 business days.

All refund amounts are calculated in US dollars based on the original actual payment amount and returned to the initial payment channel. The specific arrival time is subject to the processing rules of banks and payment platforms.

Seasonal discounted eyewear bundles and regular-priced single products follow the same refund regulations. Promotional discounted orders with genuine quality faults will never be refused official after-sales guarantees.

Unconditional returns caused by personal dislike of appearance, inappropriate size selection, unsatisfied wearing experience or subjective color preference are not accepted without objective product quality issues. All judgments shall abide by official policy provisions.

We reserve the right to adjust this policy in accordance with international e-commerce norms and cross-border consumer protection laws. All after-sales disputes shall be resolved based on the latest officially released policy version.