CUSTOMER SERVICE POLICY

This Customer Service Policy sets unified service criteria including pre-purchase consultation, order verification, logistics arrangement and after-sales support. All clauses apply equally to global users to deliver thoughtful, standardized cross-border shopping services without regional discrimination.

Our service team provides tailored guidance including lens function introduction, frame size selection, face shape matching, blue light effect explanation and daily maintenance tips, helping users pick the most suitable eyewear according to personal needs.

After successful payment confirmation, our team completes order review, product optical inspection, scratch-resistant packaging and shipment arrangement within 1 to 3 business days. Eyeglasses are packed with shockproof soft cases to prevent lens scratches and frame deformation during long-distance international transportation.

All cross-border orders share the same shipping cycle globally. The estimated delivery time for all regions is 6 to 12 business days. Expedited shipping will never be provided to keep consistent logistics arrangements for all customers.

All blue light blocking and gaming eyewear enjoy permanent free worldwide shipping. No delivery fees, handling charges or regional additional costs will be collected at checkout, and all settlements are calculated uniformly in US dollars.

All orders come with a valid 60-day return window starting on the day customers receive packages. Users can submit return applications within this period for lens damage, frame breakage, wrong style delivery and other non-artificial quality defects.

Once returned eyewear arrives at our warehouse and passes official inspection, all refund review, verification and fund transfer procedures will be finished within 5 to 10 business days. Refunds will be returned to the original payment account in US currency.

All consultation messages, order problems, wearing inquiries and after-sales applications are handled fairly regardless of order amount, purchasing area or consumption frequency. No preferential or differential service will be offered to any individual user.

We continuously optimize service workflows based on American consumer habits and global feedback, improving reply efficiency, logistics tracking transparency and after-sales problem resolution ability constantly.

We maintain patient, rigorous and responsible service attitudes. We take every purchase related to eye protection seriously, committed to bringing worry-free shopping experience to all users around the world.